Tin tức

Course 80293A: Service Scheduling in Microsoft Dynamics CRM 2011

29/06/2012

About this Course

This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.

Duration: 1 Day

Audience Profile

This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available Service Scheduling features in the Microsoft Dynamics CRM product.

Prerequisites

Before attending this course, students must have:

• General working knowledge of customer relationship management
• General understanding of business processes
• General working knowledge of Microsoft Windows

At Course Completion

After completing this course, students will be able to:

• Identify key service scheduling concepts
• Compare service scheduling business scenarios
• Understand the service scheduling process flow
• Set up work schedules for users, facilities or equipment
• Close, cancel or reschedule a service activity
• Learn how service activity records synchronize with Microsoft Office Outlook
• Incorporate customer preferences when scheduling service activities


Quý khách có nhu cầu Đào tạo Microsoft Dynamic crm Hãy liên hệ với chúng tôi để được tư vấn và hỗ trợ thông tin đào tạo một cách tốt nhất!
Email: dungdq@esvn.com.vn
ĐT: 098-953.2900

Công ty ESVN luôn sẵn hàng hợp tác về lĩnh vực: Đào tạo Microsoft Dynamic crm, Giải pháp Microsoft Dynamic CRM, Cổng thông tin SharePoint
 

Công ty Cổ phần Eastern Sun Việt Nam-ESVN